Website Terms

Terms & Conditions

These Terms & Conditions govern your use of parwezurology.com, including website information, appointment requests, online consultations, report-sharing and online payments where enabled. By using the website, you agree to these terms together with the Privacy Policy, Medical Disclaimer and other policies referenced on this page.

Agreement to These Terms

By accessing or using parwezurology.com, submitting an enquiry, requesting an appointment, using an online consultation workflow, sharing medical reports or making a payment through an enabled website service, youagree to be bound by these Terms & Conditions and the policies incorporated by reference. If you do not agree with these terms, please do not use the relevant website service. Where a patient is a minor or lacks legal capacity, a parent, legal guardian or appropriately authorised representative may need to act on the patient’s behalf, subject to applicable law and clinical requirements.

Educational Information Is Not a Substitute for Individual Medical Advice

Content on this website is intended for general information and patient education. Urological symptoms, diagnoses, treatment suitability, risks, recovery and outcomes vary from person to person. Website content should not be used to diagnose a condition, start or stop medicines, delay urgent care, or replace an individual consultation with a qualified medical professional. Medical content may be updated as guidance, clinical practice or website information changes. The final clinical decision in an individual case depends on consultation, examination where needed, medical history, investigations and professional judgement.

Appointments & In-Person Consultations

An appointment request submitted through the website is not final until it is accepted or confirmed through the approved booking workflow. Appointment availability, consultation timing and location may change due to clinical responsibilities, emergencies, hospital schedules or other operational reasons. Patients should provide accurate contact information and arrive or connect at the confirmed time. If the clinic needs to reschedule, reasonable efforts should be made to notify the patient using the contact details provided.

Online Consultation & Telemedicine

Online consultation may be offered for appropriate non-emergency urology concerns, follow-up, report review, second opinion and other clinically suitable situations. The doctor determines whether a teleconsultation is adequate for the patient’s needs or whether an in-person examination, emergency evaluation or additional investigation is required. Online consultation should be delivered in accordance with applicable Indian professional and telemedicine requirements. Technology limitations, poor connectivity or incomplete records may affect what can safely be assessed online. A prescription, if clinically appropriate and legally permitted, is issued according to the applicable telemedicine framework and professional judgement.

Payments, Fees, Cancellations & Refunds

Consultation fees and any enabled online payment amount should be displayed or communicated before payment. Payment may be processed by an authorised third-party payment gateway. The website should not collect banking passwords, card PINs, CVV values or UPI PINs in ordinary WordPress forms. Cancellation, rescheduling, no-show and refund rules are governed by the separate Refund & Cancellation Policy in force at the time of booking. If the payment gateway or bank shows a delay, duplicate debit or failed confirmation, the user should contact the clinic/website support with the transaction reference; actual settlement timing may also depend on the payment provider or bank.

User Responsibilities

Provide accurate and reasonably complete contact, symptom, medical and booking information
Do not impersonate another person or submit another person’s medical information without appropriate authority
Use the website only for lawful purposes and do not attempt to damage, disrupt, reverse engineer, scrape abusively or gain unauthorised access
Do not send passwords, PINs, CVV values or other banking authentication credentials through contact forms, email or chat
Follow the doctor’s instructions for urgent care, investigations, medicines, follow-up and in-person evaluation where advised
Keep your own contact details current so appointment and consultation communications can reach you

Medical Reports & Information Shared by Users

Users are responsible for ensuring that medical reports, prescriptions, images, histories and other information they choose to share are accurate to the best of their knowledge and lawfully provided. Missing, outdated or inaccurate information may affect the quality of advice that can safely be given. Reports should be shared only through approved website, email, secure upload or consultation channels. General contact forms should not be used for unnecessary sensitive medical details unless the form is specifically designed and approved for that purpose.

Privacy & Data Protection

Personal and medical information is handled according to the website Privacy Policy and the actual data- processing practices used for forms, appointment booking, report-sharing, online consultation, paymentconfirmation, communications, cookies and security. Users should review the Privacy Policy before submitting personal information. Nothing in these Terms & Conditions replaces the rights or obligations that apply under privacy or data-protection law in force at the relevant time.

Third-Party Links, Platforms & Services

The website may link to or use third-party services such as payment gateways, WhatsApp, email, maps, video- consultation platforms, social media, analytics tools or other providers. These services may have their own terms,privacy policies, availability and security practices. Dr. Parwez Alam does not control every third-party service and is not responsible for content or practices that are outside the website’s control, subject always to applicable law.

Website Availability & Technical Limitations

Reasonable efforts may be made to keep the website available and accurate, but uninterrupted, error-free or malware-free access cannot be guaranteed. Maintenance, hosting issues, cyber incidents, third-party outages, device problems, network failures or other technical events may temporarily affect the website, payment confirmation, forms or online consultation services. If an online consultation is interrupted by technical failure, the clinic may attempt to reconnect, reschedule or use another approved communication method where appropriate.

No Guaranteed Treatment Outcomes

No website statement, consultation, treatment plan, procedure description, testimonial, patient story or educational material should be interpreted as a guarantee of a specific diagnosis, recovery time, stone-free rate, symptom improvement, fertility result, cancer outcome, surgical result or other medical outcome. Results vary according to diagnosis, disease severity, anatomy, general health, adherence, treatment response and other clinical factors.

Limitation of Liability

To the extent permitted by applicable law, the website operator and Dr. Parwez Alam are not responsible for losses caused solely by misuse of general website information, unauthorised use of the website, third-party service failures outside reasonable control, or technical interruptions that cannot reasonably be prevented. Nothing in these Terms & Conditions excludes or limits any liability, patient right, consumer remedy or professional responsibility that cannot lawfully be excluded or limited. This clause should be reviewed by legal counsel before publication, especially if the website takes online payments, offers teleconsultation to users outside India, or uses third-party platforms for report-sharing and communication.

Emergency Care Disclaimer

Not for Emergencies This website, contact form, email and routine online consultation service are not emergency services. If you have severe or rapidly worsening symptoms, inability to pass urine, heavy bleeding, severe uncontrolled pain, high fever with suspected urinary obstruction, breathing difficulty, loss of consciousness or another medical emergency, seek immediate help from the nearest emergency department or hospital.

Changes to These Terms

These Terms & Conditions may be updated to reflect changes in website services, booking/payment workflows, legal requirements, technology, clinical processes or third-party providers. The current version should alwaysdisplay a clear “Last Updated” date. Material changes should be communicated or highlighted where required by law or appropriate to the service.

Governing Law, Consumer Rights & Jurisdiction

These Terms & Conditions are intended to operate under the laws of India. Mandatory rights under applicable consumer, healthcare, privacy and other law remain unaffected. Subject to applicable law and any mandatory consumer-forum jurisdiction, disputes relating to the website or services may be brought before courts, tribunals or consumer forums with competent jurisdiction, including where appropriate in Aligarh, Uttar Pradesh. Do not publish an “exclusive jurisdiction” clause that attempts to remove a consumer’s statutory forum rights unless it has been specifically reviewed and approved by qualified legal counsel.

Contact Information

Email: info@parwezurology.com
Phone: +91-6377712552
Location: Aligarh, Uttar Pradesh, India
For appointment, payment, refund or website-use questions, use the approved Contact page or support channel.

Frequently Asked Questions

Do I need to accept the Terms & Conditions to use the website?

By using the website or an enabled website service, you agree to the Terms & Conditions that apply to that service. If you do not agree, you should not use the relevant website feature.

Is the information on this website a substitute for medical advice?

No. Website content is for general education and cannot replace a personalised consultation, examination, diagnosis or treatment plan from a qualified medical professional.

Can I book an appointment through the website?

Yes, where online booking or appointment-request functionality is enabled. A request is confirmed only after the approved booking workflow confirms the date, time and relevant details.

Are online consultations covered by these terms?

Yes. Online consultations are also subject to the applicable telemedicine/professional rules and to the doctor’s judgement about whether the patient can be assessed safely online or needs an in-person review.

What is the refund and cancellation policy?

Refunds, cancellations, rescheduling and no-show rules are governed by the separate Refund & Cancellation Policy that applies at the time of booking. That policy should be linked clearly from this page and the payment/booking flow.

Can I share my medical reports through the website?

You may share reports only through the approved consultation/report channel. Please provide accurate and relevant information, and avoid sending unnecessary sensitive data through a general contact form.

Do you guarantee treatment results?

No. Medical outcomes vary between patients. The website and consultation process can explain options, expected benefits and risks, but cannot guarantee a particular result.

What should I do in a medical emergency?

Do not wait for a website, email, WhatsApp or routine teleconsultation response. Seek immediate care at the nearest emergency department or hospital.

Are third-party links or platforms on the website controlled by Dr. Parwez Alam?

Not always. Payment gateways, maps, WhatsApp, video platforms and other external providers can have their own terms and privacy policies. Their services may operate independently from this website.

How is my personal and medical information used?

Personal data is handled according to the Privacy Policy and the actual website/clinic workflows. Review the Privacy Policy for information about collection, use, sharing, retention, security and privacy requests.

Can these Terms & Conditions change in the future?

Yes. They may be updated when services, workflows, technology or legal requirements change. The current page should show the latest update date.

Who can I contact about these Terms & Conditions?

You can contact the clinic/website team at info@parwezurology.com or +91-6377712552 for general questions. Legal or formal disputes may require separate professional advice.